← Back to Home

App Support Center

Get help with XDocs document management. Find answers to common questions, troubleshooting guides, and multiple ways to contact our support team.

📧 Email Support

Get personalized help from our support team. We typically respond within 24 hours.

Email: xdocs@myyahoo.com

📱 Mobile App Issues

Having trouble with the XDocs mobile app? Check our troubleshooting guide below or contact us directly.

View Troubleshooting

🔒 Account & Security

Questions about your account, login issues, or security concerns? We're here to help.

Contact Security Team

📄 Privacy & Legal

Questions about our privacy policy, terms of service, or data handling practices.

Privacy Policy

🗑️ Account Deletion

Need to permanently delete your XDocs account and all associated data? We provide a simple, direct process to help you.

Delete My Account

Frequently Asked Questions

How do I upload documents to XDocs?

To upload documents:

  1. Open the XDocs app and log in to your account
  2. Tap the Upload or + button
  3. Select files from your device (photos, documents, etc.)
  4. Choose files and tap Upload
  5. Your documents will be securely stored in the cloud

Supported formats: PDF, Word docs, images (JPG, PNG), text files, CSV, JSON, HTML, and more.

How do I organize my documents?

XDocs provides several organization tools:

  • Search: Use the search bar to find documents by name or content
  • Sorting: Sort by date, name, size, or file type
  • Categories: Documents are automatically categorized by type
  • Recent Files: Quickly access your most recently used documents
Is my data secure in XDocs?

Yes, your data security is our top priority:

  • 256-bit AES encryption for all documents
  • Secure authentication and session management
  • Your documents are never shared with third parties
  • Regular security audits and updates
  • Secure cloud infrastructure with AWS

Read our complete Privacy Policy for detailed information.

Can I access my documents from multiple devices?

Yes! XDocs automatically syncs your documents across all your devices:

  • Upload a document on your phone, access it on your tablet
  • All devices with XDocs installed and logged in will have access
  • Documents are stored securely in the cloud
  • Offline access available for recently viewed files
How do I download documents from XDocs?

To download documents to your device:

  1. Open the XDocs app and navigate to your files
  2. Tap on the document you want to download
  3. Use the Download or Share option
  4. Choose where to save the file on your device
  5. The original filename and format will be preserved
What file types does XDocs support?

XDocs supports a wide variety of document types:

  • Documents: PDF, DOC, DOCX, TXT, RTF
  • Images: JPG, JPEG, PNG, GIF, BMP
  • Data: CSV, JSON, XML
  • Web: HTML, HTM
  • Other: Most common file formats

If you have trouble with a specific file type, please contact support.

How do I delete my XDocs account?

Account Deletion Process:

We understand that you may want to delete your XDocs account and all associated data. You can delete your account directly through our secure deletion form:

  1. Click the button below to access our account deletion form
  2. Enter your email address and confirm your decision
  3. Submit the form - this will automatically send us your deletion request
  4. Confirmation: We will process your request and send confirmation within 24 hours

Important Notes:

  • Account deletion is permanent and irreversible
  • All your documents, folders, and account data will be permanently removed
  • You will lose access to all files stored in your XDocs account
  • We recommend downloading any important documents before requesting deletion
🗑️ Delete My Account

Troubleshooting Guide

🔧 App Won't Open or Crashes

Try these steps in order:

  1. Force close the app and reopen it
  2. Restart your device
  3. Check if you have the latest version of XDocs installed
  4. Ensure you have sufficient storage space on your device
  5. Check your internet connection
  6. If issues persist, uninstall and reinstall the app

🔐 Login or Authentication Issues

Can't log in to your account?

  1. Verify you're using the correct email and password
  2. Check your internet connection
  3. Try logging out and logging back in
  4. Clear the app cache (Android) or restart the app (iOS)
  5. Reset your password if needed
  6. Contact support if you're still unable to access your account

📤 Upload Problems

Documents not uploading?

  1. Check your internet connection (WiFi or mobile data)
  2. Ensure the file size isn't too large (contact support for limits)
  3. Verify the file format is supported
  4. Check available storage space on your account
  5. Try uploading one file at a time
  6. Force close and reopen the app, then try again

📥 Download Issues

Can't download your documents?

  1. Check your internet connection
  2. Ensure you have enough storage space on your device
  3. Try downloading one file at a time
  4. Check if your device has permission to save files
  5. Restart the app and try again
  6. Contact support if specific files won't download

🔄 Sync Problems

Documents not syncing between devices?

  1. Ensure you're logged in with the same account on all devices
  2. Check internet connection on all devices
  3. Force refresh by pulling down on the file list
  4. Log out and log back in on the problematic device
  5. Ensure all devices have the latest version of XDocs
  6. Contact support if sync issues persist

🆘 Still Need Help?

📧 Email Support

Primary Contact: xdocs@myyahoo.com

Response time: Usually within 24 hours

Please include:

  • Your device type and OS version
  • XDocs app version
  • Detailed description of the issue
  • Screenshots if applicable

🐛 Bug Reports

Found a bug or have a feature request?

Email us with:

  • Steps to reproduce the issue
  • Expected vs actual behavior
  • Device and app version info
  • Screenshots or screen recordings
Report Bug

📱 Quick App Info for Support

When contacting support, please provide: